Go Air Ticket Cancellation




Subject to availability and payment of all applicable amounts, changes can be made to your Booking as pursue Changes, Re-booking or Cancellations to the origin and or destination of travel or to date or time can be made to your booking if you notify at least 2 hours prior to the scheduled departure time by visiting either of our website, our at Airport ticketing counter or in remote cases by calling GoAir Customer Call Centre.

Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference if any if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is lower than the originally booked fare – the balance of the original booking amount and the new amount including rebooking fee will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

The onus for cancelling the PNR within the stipulated time rests with the Customers and if necessary should be done by visiting our Airport ticketing counter. Fares and schedules are subject to change without notice due to regulatory approval or any other reason. Changes to Customer name are not permitted. If a passenger misses a flight because of personal delay or because of reasons which are not the airline’s responsibility, no refund will be made of reservation amount paid for flight booking.

Cancellations to bookings may be made up to two hours prior to the scheduled departure time for a fee of Rs 1000 per person, plus Rs.300  service charge per person per sector per event. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice. In case of cancellation of a booking, made by a Go channel partner, refund has to be collected from that respective Go Channel.

All fares are subject to change until purchased.

Customers should note that certain Fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Infants under the age of 2 years, and not occupying a seat, are required to pay the PSF tax of Rs. 225 or as may be applicable at the time of the Booking. Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference if any if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is lower than the originally booked fare – the balance of the original booking amount and the new amount including rebooking fee will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

If a GoAir flight is cancelled because of reasons such as meteorological conditions, strikes, mechanical failures, riots, civil commotions, hostilities, disturbances, demands or requirements, shortage of labour etc, the airline has policies regarding its cancellation. If a passenger misses a flight because of personal delay or because of reasons which are not the airline’s responsibility, no refund will be made of reservation amount paid for flight booking.

If GoAir decides to cancel a flight, prepone a flight by over 30 minutes, postpone it by more than 2 hours, fails to halt at customer destination or cannot provide previously confirmed seat, a passenger can choose any of the options:

Receive a complete refund of the reservation amount.

Take an alternative or subsequent flight offered by the airline without having to pay any extra charge.

In case the airline is unable to reach the customer on the contact number provided while booking, GoAir will then send an email to the email address mentioned by the customer. If the customer does not exercise any of the given options within 24 hours or a day of the email being sent, the airline will simply conclude

In case of revised timing, the airline concludes that the change has been accepted by the customer.

In case of cancellation of flight, the airline concludes that the passenger is not willing to travel on alternative scheduled flight of GoAir and choo