Indigo Airlines has a policy for passengers whose subsequent flight has been cancelled when the passenger is in transit. In this case, the customer can either choose to remain at transit station or return to the point of origin. In the first case, the customer can seek for a partial refund for cancelled part of journey or simply rebook an alternative flight of the airline without having to pay any extra amount. In the second case, the customer can either seek refund, credit for future travel or just rebook an alternate flight at no extra cost. Discounted Return Fares : Partial cancellation (Cancellation of One Segment) or segment change is not permitted for Discounted Return Fares. Cancellation of tickets with more than 24 hours to the flight. Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number toll free number (offline). To cancel the tickets offline, call the customer care numbers Cancellation of tickets within 24 hours of the flights
The User will have to contact the nearest airline office (of the concerned airline) to get his/her reservation cancelled. Company is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the airline shall lie with the User. When flight ticket is booked, the customer is asked to provide correct contact details and contact number which is SMS-compatible. In case of any of the above mentioned cases, the airline will notify the customer in advanced on the provided contact number. The policies mention that a passenger providing incorrect contact details will not receive any compensation. In case a flight is delayed by 2 to 3 hours, compensation will not be provided. If the delayed time of flight is more than 2 to 3 hours, a passenger can either seek a refund or credit for future travel. He/ She also has the option of booking an alternative flight if flights or seats are available.
For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. All charges for individual airlines are given below on per sector per passenger basis. Please note that cancellation charges are subject to change by the Airline at its sole discretion and without notice to Company. The cancellation charges may be verified at the time of cancellation with the airline by the User. Company shall in no way be held responsible or liable in case of any change in the below table. The below cancellation charges are valid only for domestic travel.
15.In addition to the above cancellation charges, Company will charge a standard cancellation charge of INR 200 per person per sector in case of online cancellation and INR 250 per person per sector in case of offline cancellation. The aforesaid amount of Rs.250 per person may be changed by Company at its sole discretion and without notice to the User.
For all non refundable class tickets, the airline cancellation fee will be equal to base fare or Rs.950, whichever is higher
All amendments come at a fee that varies from airline to airline. In addition to this fee, Company charges an amendment handling fee of Rs.250 per passenger per sector in case of offline amendment and a charge of Rs.250 in case of online amendment. Company will collect these charges from the User when it makes the change in the travel plans. Company will also collect the difference in fare, if any, applicable when the amendment is made.
This means every airline has a different amendment policy and over and above Company charges INR 250 per person per sector in case of offline cancellation charges. (Customer should call up the call center to reschedule.)
And INR 250 will be charged by Company over and above the airline charges in case of online (It means customer goes to our Site and passes the request.)
We would also like to add this line: Amendment and cancellation can be done only 24 hours prior to the flight with us.
Convenience charge of Rs 125/- per person on one-way flight and Rs 225/- on round-trip flight is non refundable.
The refund shall be processed within 30 days from the date of the cancellation request being made. The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to Company.
Company will be able to transact customer’s refund only after receipt and/or confirmation of refund from the airline