The process of ticket cancellation and refunding is made easier by the Trujet Airlines. Cancellation and refunding process requested by online booking users of domestic flights can schedule directly to the website of Trujet Airlines until departure time of flight. Promotional class domestic ticket fares will not permit cancellation and refund and the change of booking and flight type neither before nor after the departure of the flight.
As passenger should be visiting Trujet office for refund or cancellation payments done through the internet banking. Refunds, cancellations and alteration of tickets will only be performed at Trujet Airlines Sales Offices and the cancellation and refund /penalty terms for acquired tickets will be functional according to the ticket fare rules of Trujet Airlines. A confirmation mail will be sent to passenger by Trujet Airlines for the cancellation made on the website of the Trujet Airlines.
The cancellation charges/refund amount is refunded if the payment is made through internet with the help of the credit card. If the card holder is making the payment from other card of same bank the refund amount will be transfer to card holders account
If the card holder is no more working with the bank, then the passenger should get in touch with Trujet office along with the letter provided by the bank for refunding.
Ticketing service charge is not refunding, though no additional service charge will be claimed for the ticket refunds.
Waitlist or Infant Tickets there will be no cancellation charges, Open Tickets will also not consists of cancellation charges, Confirmed Tickets Cancelled at least 1 hour prior to Departure will also not have cancellation charges, Confirmed Tickets Cancelled in favor of refund within 1 hour of exodus or No-Show will be charged as 50% of the basic fare, for Rerouting or Refund will also be charged.
However confirmed tickets can be cancelled even within 1 hour of departure or revalidated for travel within next 24 hours with no cancellation charges. This ability is accessible only once, failure to travel will be treated as no show and will not be accessible for revalidation.
The tariff published in INR fares will be applied only for Indian Nationals/NRI sales and ticketing in India. Date or Flight change are not allowed. For cancellation or flight disruption of flights airport handling process will be applied. Though such tickets cannot be certified to other carriers
No cancellations are allowed within 2hours of planned departure. Beyond 2 hours, cancelation charges will be applicable as follows as Infants under the age of 2 years, and not occupying a seat, are subject to a fee which is given by Trujet. and the following charges are 72-48 hrs 20% of the basic fare and fuel charge, 72 hrs to departure 10% of the basic fare and fuel charge, 72-48 hrs: 20% of the basic fare and fuel charge, 48-24 hrs: 30% of the basic fare and fuel charge etc
50% of the basic fare and fuel charge Infants Cancelation fee applicable for infants will be Nil Changes:
Changes to a booking may be done up to 2hours prior to the departure. Modification charges will be as follows:
Before 72 hrs departure 10% of the basic fare and fuel charge. Cute Fee of 50/- is applicable from the following stations such as HYDERABAD, RAJAHMUNDRY, TIRUPATI, CHENNAI.
A non-refundable convenience fee of Rs 100 per passenger per sector will be levied for all bookings made using credit cards, debit cards, or net banking, reservations centre, airports, city office, mobile phone, or travel agents. An itinerary printout fee of Rs 50 will be applicable for issuing a duplicate copy of itinerary at the airport counter. All fees such as convenience fee, unaccompanied minor, meals, seat selection, web-check in, insurance etc are totally non- refundable.
Domestic Tickets If the reservation is cancelled in less than twelve hours before the departure, 30% of the ticket fare will be charged as penalty. After the departure no refunds are made No ticket refunds are made after the departure. No refunds are made for non-refundable tickets. The refundable taxes collected at the time of ticketing are refunded. Cancellation of Ticket within 2 hours of scheduled exodus will result in the ticket being forfeited.
Before two hours of the travel cancellation charges before 72 hrs of departure: 10% of the basic fare and will be fuel charge, cancellation charges between 72 hrs and before 48 hrs of departure: 20% of the basic fare and fuel charge, cancellation charges between 48 and before 24 hrs of departure: 30% of the basic fare and fuel charge, cancellation charges between 24 and before 2 hrs of departure: 50% of the basic fare and fuel charge.